Police in Henrico County, Virginia are investigating a viral video that shows an angry customer attacking a teen McDonald’s employee, who was left with a concussion. The confrontation allegedly started because the employee forgot to put ketchup on the customer’s sandwich. Now, the police are offering a reward for any information regarding the suspect.
According to NBC 12, the attack happened on June 30. Police responded to reports of an assault at a local McDonald’s around 6:50 pm.

Surveillance footage of the encounter shows the customer reading her receipt before getting the attention of two employees. After a brief exchange with the workers, the customer becomes visibly agitated. She then bolts behind the counter and is clearly seen punching an employee in the face. After another heated exchange with the staff, she leaves.
While the surveillance footage has no sound, the victim’s mother, who asked that they both remain anonymous, described the encounter to WTVR news.
“She asked my daughter if she had a problem and my daughter said, ‘No, I have no problem,'” the mom said. “And then the woman said, ‘Oh we can take this outside.” It was apparently at that moment that the woman attacked.
Grounds For a Felony
“You can see clearly on the video that the person on one side goes to the other side of the counter, so the video really negates any realistic claim of self-defense,” WTVR legal expert Todd Stone said of the footage. According to Stone, the footage provides evidence for prosecutors to make a case for felony assault.
“It’s a much higher burden [of proof], and when you don’t have a weapon involved sometimes it’s difficult to prove a felony level of malice,” said Stone. “But it could be charged that way, and there’s a risk of [the attacker] being convicted with a felony.”
The attacker, last seen wearing a tie-dyed shirt and sliders, remains at large. WTVR reports that Henrico County Police are offering a cash reward to anyone with information that might lead to her arrest.
You can watch WTVR‘s report on the incident below, or watch the full surveillance video at NBC 12.
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